Technical Issues

The site isn't loading properly.

First, check our status page for any known incidents. If everything there is green, try, in order: refresh the page, clear your browser cache, try a different browser (Chrome and Firefox work best), disable browser extensions (ad blockers and privacy extensions can interfere). If the issue persists, contact support with the browser and OS you're on.

I'm getting an error message.

Note the exact text and what you were doing when it appeared. Try refreshing and repeating the action. If it persists, report it at support@jobiz.io with the error message, the page URL, and a screenshot if you have one. It makes the fix much faster.

A PDF download isn't working.

Make sure your browser is allowed to download files from our site (the popup blocker sometimes catches the first download silently). Try a different browser if the issue persists. Some ad blockers and privacy extensions also interfere with downloads.

Email notifications aren't arriving.

Check your spam or junk folder first. Add notifications@jobiz.io to your contacts so future messages don't get caught. For auto searches, check Settings > Preferences > Auto search emails (it may be set to Off, for example after you clicked unsubscribe in an auto search email) and the Email me the new jobs toggle in step 4 of the auto search. By default auto search emails come as one daily digest, only on days an auto search finds something new, and they pause on their own if you haven't opened one of our emails or signed in for 30 days. For the weekly digest and newsletter, the toggles live in Settings > Preferences > Email Notifications.

A background task is stuck or failed.

Open the Tasks panel at the top of the sidebar (the spinner / checklist icon; on mobile, the Tasks button at the top of the side menu). Failed tasks show their error message inline so you can act on it; for batched tasks, the failed count appears next to the progress bar.