Account & Security

How do I sign in or sign up?

Pick a method on the Sign Up or Sign In page: continue with Google for one-click access, or use an email and password. If you sign up with email, click the verification link we send you to activate the account.

How do I reset my password?

Click Forgot password? on the Sign In page, enter your email, and we'll send you a reset link. If you originally signed up with Google there's no Jobiz password to reset; just continue signing in with Google as usual.

Can I change my email address?

Not from the app today. Email us at support@jobiz.io from your registered address with the new one and we'll handle the change manually. Your sign-in identifier is the email, which is why this needs a support step.

How do I delete my account?

Go to Settings > Preferences > Danger Zone and click Delete Account. The action is irreversible: all your personal data is scheduled for deletion within 30 days, in line with our retention policy. If you have an active subscription, cancel it first or you'll keep being charged after the account is gone.

Where can I see and manage my active sessions?

Settings > Security lists every device currently signed in, with location, last-active time, and a flag on the current one. You can terminate any individual session from the row, or use Sign Out All Sessions at the bottom to revoke all of them in one click. Useful if you suspect your account was accessed somewhere it shouldn't.

Is my data secure?

Yes. Data in transit is protected with TLS, data at rest is encrypted, and your password is hashed (never stored in plain text). For the full picture of what we store, where, and for how long, see our Privacy Policy.

Do you sell my data?

No. We never sell your personal data. We share it only with the service providers strictly required to operate Jobiz; the full list, with each provider's role, is in the Privacy Policy.

Plans, Billing & Usage

What's the difference between Free, Pro, and Max?

Search is free; you pay when we write and send applications for you. Free has unlimited job search with every filter and date range, a Match Score on every job, the Tracker, exports, 1 auto search checked daily, and 1 tailored resume and cover letter a month. Pro (from €4.85 a week) adds unlimited tailored resumes and cover letters, unlimited resume analysis, resume version history, documents for 2 jobs at once, 5 auto searches checked every hour, and 3 Auto-apply applications a month to try it. Max (from €11.31 a week) adds Auto-apply for up to 300 applications a month, 15 auto searches checked every 10 minutes and exported on each run, and documents for up to 5 jobs at once. See the full comparison in Billing & Plans.

What counts against my plan?

Only what we do for you:

• Tailored resumes and cover letters: Free includes 1 of each a month (one application). Pro and Max are unlimited, within fair use
• Resume analysis and improvements: Free includes one try. Pro and Max are unlimited, within fair use
• AI columns: a number of jobs a month (Free 3, Pro 200, Max 2,000), read up to a number at a time (Free 3, Pro 10, Max 100). One job counts once, however many columns it answers
• Auto-apply: applications sent (Pro 3 a month, Max 300)
• Auto-search and saved documents: how many you keep at once

Each count is separate: using up one doesn't affect the others. You can check where you stand at any time in Settings > Usage.

Do searching and the Match Score count?

No. Searching in Find jobs, every filter and date range, the Match Score, the Tracker, and exports are unlimited on every plan. Every plan loads results the same way: 50 at a time, up to the first 1,000 of a search. The one daily limit is on opening new postings in full (Free 50, Pro 300, Max 600 a day). Jobs you track can always be opened.

Is Auto-apply included in my plan?

On Pro (3 applications a month, to try it) and Max (up to 300). The Free plan doesn't include it. Only applications actually sent count against the allowance; skipped jobs don't. See Auto-apply.

What happens when I reach a limit?

Only that feature waits until the next reset (or an upgrade); everything else keeps going. For example, using up your AI column jobs doesn't stop you from searching, seeing Match Scores, or tailoring documents. Auto searches keep running their searches too; only their AI column step waits.

What does "unlimited" mean on Pro and Max?

Fair use. It covers any real job search, however active: up to 75 tailored resumes and cover letters a week (300 a month) on Pro, and 300 a week (1,200 a month) on Max. It doesn't cover generating documents in bulk by script or for other people.

Does unused allowance roll over?

No. Monthly counts reset at the start of each billing cycle (the day you subscribed). What you don't use doesn't carry over to the next month.

How do I upgrade or downgrade my plan?

Go to Settings > Billing and click Upgrade plan (Free) or Change plan (already on a paid plan). Upgrades take effect immediately and are pro-rated: you only pay the difference for the days remaining in the current cycle. Downgrades take effect at the end of the current period: you keep your current plan until the cycle ends, and the new lower limits apply only from the next one. If the new plan keeps fewer auto searches, your oldest auto searches stay on and the rest are paused, with an email telling you which.

How do I cancel?

Go to Settings > Billing and click Manage billing. That opens the Stripe customer portal, where you can cancel the subscription. You keep access to your plan until the end of the current billing period. After that the account reverts to Free; your data stays in place. Cancel at least 24 hours before the renewal date to avoid being charged for the next cycle.

Can I get a refund?

Yes — if you haven't used any paid feature since the charge. Any charge (initial or renewal) is fully refundable within 14 days as long as you haven't used a paid feature since it: no tailored documents, resume analysis or improvements, AI column runs, or Auto-apply applications. Signing in, searching, and looking around don't count: they're free on every plan. Once you've used a paid feature, that charge becomes non-refundable, because the resources it consumes cost us money the moment they run. Also non-refundable: partial periods after a mid-cycle cancellation, unused monthly allowances at period end, and downgrades. One more case:

• Billing errors (duplicate charges, charges after a confirmed cancellation) are always investigated and reversed, regardless of usage.

Full text in our Refund Policy.

What payment methods do you accept?

All major credit and debit cards (Visa, Mastercard, American Express), plus Apple Pay and Google Pay where available. All payments go through Stripe.

How do I get an invoice?

Settings > Billing > Payment History lists every charge with a download icon for the PDF receipt. The same invoices are also available in the Stripe customer portal via Manage billing.

Finding Jobs

How do I search for jobs?

Open Find jobs from the sidebar, enter one or more job titles and locations, and press Search. You can narrow by Date posted (Last hour, Last 24 hours, Last 7 days, or Last 30 days, on every plan), switch on Remote only, open Filters for more, and sort by Most relevant, Newest, Oldest, Highest salary, or Lowest salary. Searching is free and unlimited on every plan. See Find Jobs for the full walkthrough.

Where do the jobs come from?

From company career sites, the applicant tracking systems behind them (Workday, Greenhouse, Lever, and dozens more), and LinkedIn. We collect the postings ourselves, read each one into structured fields with AI, and merge duplicates of the same job. Searches cover postings from the last 30 days.

Why don't I see jobs from recruitment agencies?

Postings from recruitment and staffing agencies are left out of search on purpose, so every result is a job at the company that's actually hiring.

What can I filter by?

Open Filters beside the search bar:

• Work arrangement: On-site, Hybrid, Remote
• Seniority: Intern, Entry level, Mid level, Senior, Lead, Director, Executive
• Employment type: Full-time, Part-time, Contract, Temporary, Internship, and more
• Job family: Software, Data & Analytics, Finance & Accounting, Marketing, Healthcare, and more
• Minimum salary: per year, compared in US dollars across currencies (each job still shows the employer's own figure and currency)
• Experience asked: at most this many years (only postings that state a number of years match)
• Education asked, Company size
• Offers visa sponsorship, Hide jobs requiring security clearance, Only jobs with a salary

Filters apply to every match. A filter on something a posting doesn't state (its salary, its seniority) leaves that posting out.

Are my searches saved?

No. A search is live: it runs when you open it, and nothing is stored. The page URL holds the whole search, so to keep one, bookmark the page; to share one, send the link.

What's "For you"?

When you leave the title empty and have uploaded your resume, Find jobs shows For you: jobs ranked against your resume, best fit first.

What's the difference between Cards and Table?

They're two views of the same results, switched from the page header. Cards is a grid for browsing. Table is for comparing: sort and filter any column, add AI columns, select rows for bulk actions, and export. Your choice is remembered in this browser.

How many results can I get per search?

The same on every plan. The first 50 jobs appear at once, and more load as you go: Cards add them as you scroll, the Table has a Show more jobs button. You can go through the first 1,000 jobs of a search; past that the page says "Showing the first 1,000. Narrow the search to see others."

Why does a column filter say it only applies to the loaded jobs?

The Filters panel, and column filters on Country, Arrangement, Type, Seniority, Taxonomies (the job family), and Education Required, run the search again across every match; so does sorting by Post date or Salary. Filters and sorts on any other column (Match Score, AI columns, text columns such as notes, and so on) apply only to the results already loaded. When a search has more matches than are loaded, the page points this out so you know the filtered list isn't the whole picture.

How do I customize the columns in the table?

Drag any column header sideways to reorder it, drag the right edge to resize. To sort or filter, open the menu icon on the header and pick Ascending / Descending or a condition filter (contains, equals, between, and more for numeric or date columns). To hide a column, right-click its header; to restore it, open the Hidden popover in the toolbar. The toolbar Settings popover toggles Vertical lines and Alternating colors. Layout changes save automatically.

Can I hide a job without deleting it?

Yes. Right-click the row and pick Hide row. The job disappears from the table, and you can pull it back at any time from the Hidden popover in the toolbar.

How do I see the full description of a job?

Click a card or a row to open a side panel with four tabs: Details (everything the posting states, such as seniority, experience asked, salary, languages, certifications, Required and Preferred skills, Key Responsibilities, Key Requirements, and benefits, plus when and where it was posted and a full company card), Match (the Match Score breakdown), AI Extraction (your AI column answers for this job), and Job Posting (the original full text). The header has prev / next arrows so you can flip through jobs without closing the panel; Esc closes it, ↑ and ↓ navigate.

Is there a limit on how many jobs I can open?

Yes, on new postings: Free can open 50 a day, Pro 300, and Max 600. Jobs you track can always be opened.

How do I save a job?

Click the bookmark on its card, or set a status on it (Tracked, Applied, Interviewing, and so on) in the Table view or the job detail panel. The job goes to your Tracker.

Can I add a job by hand?

Yes. Use the Add job button on the Tracker. Two flows:

• Paste & Extract with AI: paste the full posting text and the AI parses it into structured fields. Minimum 50 characters. Included on every plan, within a fair-use monthly limit.
• Fill manually: open an empty form and fill the fields yourself. No AI call, nothing counted.

A job you add by hand is tracked right away, and it's private: it never appears in anyone else's search.

Why isn't my search finding many jobs?

A few common causes: the search is too narrow (try another title, more locations, a longer date range, or fewer Filters: a filter such as Only jobs with a salary or Seniority leaves out every posting that doesn't state it), or fresh listings simply don't exist yet for that combination. For auto searches specifically, see the Auto Searches & Integrations FAQ.

How long do jobs stay available?

Find jobs shows current postings, so a posting can drop out of later searches once it's no longer listed. Jobs you've acted on are kept for as long as you keep them:

• Tracked jobs: anything with a status set (Tracked, Applied, Offer, and so on)
• Jobs you've generated tailored documents for
• Manual entries you added by hand

So to hold onto a posting long-term, save it to the Tracker. Tracked jobs and manual entries are capped (500 and 300 respectively) precisely because they're kept permanently.

Can I export jobs outside Jobiz?

Yes, on every plan. In the Table view, open the Settings popover in the toolbar and pick Export. The dialog lets you choose CSV (a downloaded .csv file) or Google Sheets (a new spreadsheet created in a Jobiz folder in your Drive). Two switches let you optionally Include hidden rows and Include hidden columns in the exported data; otherwise only what's visible in the table is sent. Connecting Google Sheets the first time is a one-click flow from Settings > Preferences.

AI Features

How does Match Score work?

Match Score compares a compact representation of your saved resume (skills, roles, experience, education) against the structured fields of each job (title, required and preferred skills, experience and education requirements) and returns a percentage. It's shown on every job in Find jobs and the Tracker once your resume is uploaded, on every plan, and it never counts against your plan. Treat it as a triage tool: it tells you which 5 of 50 listings deserve a careful read, not the probability of being hired.

What does the breakdown behind a score mean?

Open a job and switch to the Match tab in the job detail panel. It shows a one-line verdict (e.g. Strong match, Good fit, Partial fit, Weak fit), whether the role is in the same, an adjacent, or a different field from yours, the job's skills grouped by importance (Critical, Required, Preferred, Nice to have) with the ones you have highlighted, and checks on requirements such as years of experience, education, and languages.

Do I need to recompute scores after I change my resume?

No. Scores update to match your current resume on their own; there's nothing to re-run.

What's an AI Extraction?

A way to ask the same question across the jobs you select in the Table view and get the answer in its own column. Answers are kept per job, so they reappear whenever that job shows up in a later search. Define the question once (up to 100 characters), pick the answer format (Yes/No, list, number, date, short summary, extracted text), and the AI reads each posting and writes the answer for you. Examples: "Is this fully remote?", "Which technologies are mentioned?", "How many years of experience are required?". Each job counts once toward your plan's AI column jobs for the month (Free 3, Pro 200, Max 2,000), however many columns it answers.

How many AI Extraction criteria can I save?

Free can save 2, Pro 3, and Max 5. Saved criteria stick to your profile and become column headers in the Table view of Find jobs and in the Tracker. You can also override the answer format on a per-run basis without changing the saved definition.

Can I re-run an AI Extraction on jobs that already have an answer?

Yes. By default the run skips jobs that already have a value for the criteria you picked, so you only pay for new work. The confirmation summary before submitting tells you how many of your selected jobs are already done and how many will actually run. If you want to overwrite the existing answers, force the re-run from the same dialog: every selected job is processed again, regardless of its current value.

Does an AI Extraction use my resume?

No. An extraction answers each question purely from the job posting — the structured fields we've captured plus the full description. It doesn't read your resume, profile, or any personal data, so the answer describes the job, not your fit for it. The feature that compares a posting against your saved resume is Match Score; extractions and Match Score are separate tools.

Which AI does Jobiz use — is it ChatGPT or Gemini?

Jobiz's AI features run on established third-party AI providers, not a model we built in-house. Those providers act as data processors under data-processing agreements that contractually prohibit them from training on your CV content or your prompts. We don't publish which specific models power each feature — the exact mix can change as we tune for quality and cost — so the honest answer is "leading third-party models, under strict data agreements," rather than any single product name.

What does Analyze do on a resume?

Runs an end-to-end AI quality review of a base resume: clarity and impact of bullets, missing keywords, section balance, and concrete suggestions you can apply one by one. Free includes one try; Pro and Max are unlimited, within fair use. Recommended right after your first upload and again after any substantial rewrite.

Can I rewrite individual bullets without re-running Analyze?

Yes. Once Analyze has opened the Resume Analysis dialog from a resume in Resumes, click Improve on any flagged section or bullet to rewrite just that part. Each Improve call rewrites only that part, not a full re-Analyze. Free includes one try; Pro and Max are unlimited, within fair use. Changes are previewed in place: accept and save to keep them.

Documents & Templates

What's the difference between a base resume and a tailored resume?

Resumes are the resumes the AI tailors from. You build one (upload a PDF/DOCX or fill the form manually) and keep it sharp over time; you can keep several, up to your plan's limit. One of them is your default resume: it's used for match scores, for Auto-apply, and for any job no other resume is set for. Tailored resumes are per-job versions the AI generates on demand, rewriting a base resume to highlight the parts that match a specific posting. You accumulate one tailored version per job (with full version history per job), and Save as base resume copies a tailored one into your base resumes.

How do I reorder or hide sections in my resume?

Inside a base resume's form, every section header has a drag handle on the left and an eye toggle on the right. Drag the handle to move the section up or down; click the eye to hide it (the data stays, but the section is excluded from the PDF and from what the AI sees when tailoring). Individual entries inside a section (e.g. a single job in Experience) have the same drag-and-hide controls. The same controls work on tailored resume edit pages too, scoped to that one document.

Can I download my base resume as PDF?

Yes. From a base resume's edit page, click Download in the toolbar to get a PDF in your current default template and style. Preview and download are free on every plan. To download a tailored version instead, open it from the Tailored page and use Download there.

How do I generate a tailored resume or cover letter?

Open a job and press Tailor application in the job detail panel, or, in the Table view of Find jobs or on the Tracker, right-click a job (or check several rows) and pick Tailor application. Then choose Resume + Cover Letter, Resume, or Cover Letter. Generation runs in the background, so you can keep working: the Tasks Panel at the top of the sidebar tracks each task and pings you when it's ready.

Can I generate documents for several jobs at once?

Yes, but batch generation is a Max-only feature. Free and Pro can only generate one job at a time. On Max you can select up to 5 jobs per click. Combined with Resume + Cover Letter, that's up to 10 documents in a single action. Selecting more than your plan's cap surfaces a toast ("Maximum N jobs at a time on your plan") and blocks the run; on Free or Pro, a multi-job selection surfaces a Max upsell instead. On Max, tailoring has no monthly limit, within fair use (see Billing & Plans).

What language are the documents in?

Every tailored resume and cover letter is generated in English, regardless of the country in the job's location. Country-aware structure (photo handling, address detail, legal footer) still adapts to the target market, but the prose stays English.

What does "country-aware tailoring" mean?

The country in the job's location automatically shapes a few things in the tailored output:

• Photos and birth dates are stripped in markets where they're not standard (US, UK, IE, CA, AU) and kept where they are (DE, AT, CH, NL, JP, AE)
• Address detail follows the local convention (full street and zipcode in Europe and Japan, city only in Anglo and Singapore conventions)
• Legal footers: countries with explicit data-processing requirements (IT, PL, RO) get the standard authorization clause appended

None of this needs configuring.

Which templates are available?

Resumes: Harvard, Classic, Sidebar, Executive, Vivid, Framed (six templates). Cover letters: Professional, Modern, Double Frame, Geometric (four templates). Each accepts 5 fonts and a primary + accent color. Set the resume defaults on your default resume and the cover letter defaults with Use as default on any tailored cover letter, or override them per document on the tailored doc edit page. Switching templates is free: no AI call, nothing counted.

How do I customize fonts and colors?

Your default resume and every tailored cover letter have a style panel where you pick a font (Raleway, Lato, Merriweather, Inter, or Montserrat) plus a primary and accent color. Whatever you save on the default resume, or keep with Use as default on a cover letter, becomes the default applied to every tailored document you generate from that point on. To override the style on a single tailored document, open it from the Tailored page; the per-doc style takes precedence over the saved defaults. Switching font or color is free.

Can I edit a tailored resume after generation?

Yes. Open the version from the Tailored page and you get the same controls as on a base resume, scoped to that version: edit any field inline, reorder or hide sections and entries, switch templates, override style. Bullet enhancement and Section improvement work on tailored resumes too. Save creates a new version; Reset rolls back to the last saved one.

Are old versions kept when I regenerate?

Yes. Regenerating creates v2, v3, and so on instead of overwriting. Open the version dropdown on the job's row in Tailored to compare or restore. The full version history on base resumes (every save creates a restorable version) is available on Pro and Max.

How do I delete a tailored document?

Open the Tailored page and click the trash icon on the row for the job you want to clear. The action removes every version (resume + cover letter) for that job in one shot, prompts before destroying anything, and is irreversible once confirmed. Your base resumes and any other jobs are unaffected.

Can I refine paragraphs of a cover letter with AI?

AI refinement isn't available on cover letter paragraphs. The easiest way to iterate is to regenerate the letter for that job (it counts as one tailored document), or edit the paragraphs by hand on the edit page.

Auto Searches & Integrations

What's an auto search?

A saved search that runs on its own schedule and brings you only the jobs that are new since its last run. Optional add-ons in the wizard: compute a Match Score on each new job, run AI columns, email you the new jobs, and on Max export each run to a Google Sheet or a CSV. See Auto Searches.

Which plans have auto searches?

Every plan. Free keeps 1 auto search, checked daily. Pro keeps 5, checked every hour. Max keeps 15, checked every 10 minutes, and can export each run to Google Sheets or attach it as a CSV.

How often will I get emails?

By default, one daily digest covering all your auto searches, sent from 8 AM in your timezone, and only when there's something new: never an empty email. On Pro and Max you can switch to As they come (at most one email an hour and 6 a day), or choose Off, in Settings > Preferences > Auto search emails. Each email also has a one-click unsubscribe that turns auto search emails off; your auto searches keep running and the new jobs wait in the app.

Why did my auto search emails stop?

If you haven't opened one of our emails or signed in for 30 days, auto search emails pause on their own. Sign in and they start again. If you clicked unsubscribe in an auto search email, switch them back on in Settings > Preferences > Auto search emails.

Can I edit an auto search after creating it?

Yes. Click Edit on the auto search card to reopen the wizard with all your saved settings. You can change anything: search filters, Match Score toggle, AI columns, schedule, email/Sheet delivery, stop-after-N. Edits take effect on the next scheduled run.

How do I pause an auto search?

Click Pause on the auto search card. Paused auto searches stop running but keep their full setup (filters, AI columns, schedule, delivery settings). Click Resume to start it up again; the setup is unchanged.

Why isn't my auto search finding new jobs?

An auto search only brings jobs that are new since its last run, so a quiet run is normal for a narrow search. If it stays quiet, the filters may be too narrow, or it's been paused after a long stretch with nothing new (about 3 days for auto searches checked every 10 minutes or every hour, about 2 weeks for daily, 30 runs for weekly). The status reads Paused in that last case, with the reason shown inline on the card. Loosen the filters and click Resume on the card.

What happens to my auto searches if I downgrade?

Your oldest auto searches, up to what the new plan keeps, stay on at the fastest pace that plan allows. The rest are paused, and we email you which ones. Their searches and settings are kept for when you upgrade again.

Can I stop an auto search from running forever?

Yes. In step 4 of the wizard, set a Stop after N runs value: the auto search switches itself off once it hits that count. Useful for trial searches you don't want running indefinitely. You can also pause any auto search at any time with the Pause button on its card without losing its setup.

How do I connect Google Sheets?

Settings > Preferences > Google Sheets, click Connect Google Sheets, and authorize Jobiz on the consent screen. We only request permission to create and edit spreadsheets in a Jobiz folder we make in your Drive. We can't see your other files, your Gmail, or anything outside that folder.

How do I disconnect Google Sheets?

Same place: Settings > Preferences > Google Sheets, then Disconnect Google Sheets. We delete the OAuth tokens; spreadsheets we already created stay in your Drive untouched.

Technical Issues

The site isn't loading properly.

First, check our status page for any known incidents. If everything there is green, try, in order: refresh the page, clear your browser cache, try a different browser (Chrome and Firefox work best), disable browser extensions (ad blockers and privacy extensions can interfere). If the issue persists, contact support with the browser and OS you're on.

I'm getting an error message.

Note the exact text and what you were doing when it appeared. Try refreshing and repeating the action. If it persists, report it at support@jobiz.io with the error message, the page URL, and a screenshot if you have one. It makes the fix much faster.

A PDF download isn't working.

Make sure your browser is allowed to download files from our site (the popup blocker sometimes catches the first download silently). Try a different browser if the issue persists. Some ad blockers and privacy extensions also interfere with downloads.

Email notifications aren't arriving.

Check your spam or junk folder first. Add notifications@jobiz.io to your contacts so future messages don't get caught. For auto searches, check Settings > Preferences > Auto search emails (it may be set to Off, for example after you clicked unsubscribe in an auto search email) and the Email me the new jobs toggle in step 4 of the auto search. By default auto search emails come as one daily digest, only on days an auto search finds something new, and they pause on their own if you haven't opened one of our emails or signed in for 30 days. For the weekly digest and newsletter, the toggles live in Settings > Preferences > Email Notifications.

A background task is stuck or failed.

Open the Tasks panel at the top of the sidebar (the spinner / checklist icon; on mobile, the Tasks button at the top of the side menu). Failed tasks show their error message inline so you can act on it; for batched tasks, the failed count appears next to the progress bar.