Refund Policy

Last updated: October 30, 2026

In short: if you have not used any paid feature since a charge, you can request a full refund within 14 days of that charge. Once you use a paid feature — tailored document generation, résumé analysis or improvements, AI column runs, Auto-apply applications, or any other action that counts against your plan's monthly allowance and incurs real third-party costs to us — that charge becomes non-refundable. Simply signing in, searching, viewing match scores, or looking around does not cost you your refund.

1. Overview

This Refund Policy explains when and why refunds may or may not be available for Jobiz subscription services. By subscribing to Jobiz, you acknowledge and agree to this policy.

2. Nature of Our Service

Jobiz provides a digital service that includes:

  • Immediate access to premium features upon subscription activation
  • Consumption-based resources that are used immediately when you perform actions:
    • Resume and cover letter generation, résumé analysis and improvements consume AI processing
    • AI columns (extractions) consume AI processing for each job they read
    • Auto-apply uses automated browser sessions and network resources for each application sent

Searching, match scores, application tracking, and exports are available on every plan, including Free, and are not paid features.

  • Real-time data processing using third-party APIs and AI services that incur costs to us upon each use

Once you use any feature of the Service, the resources consumed cannot be recovered or "returned" like a physical product.

3. General Refund Policy

3.1 Full Refund for Unused Charges

We offer a full refund of any subscription charge — initial purchase or renewal — if both of the following are true:

  1. You request the refund within 14 days of the charge; and
  2. You have not used any paid feature since that charge: no tailored document generation, no résumé analysis or improvements, no AI column runs, no Auto-apply applications, and no other action that counts against your plan's monthly allowance.

Signing in, searching for jobs, viewing match scores, tracking applications, opening your dashboard, browsing previously generated content, or reviewing your settings does not count as using a paid feature and does not affect your eligibility.

This applies to all customers, regardless of location. To request a refund, contact support@jobiz.io with your account email and the date of the charge.

3.2 When Refunds Are Not Available

Paid features consume resources (AI processing, sending applications) that cost us money the moment they run and cannot be returned. For that reason, once you have used any paid feature after a charge, that charge is non-refundable. We also do not refund:

  • Partial periods (if you cancel mid-cycle, you keep access until the end of the billing period)
  • Unused monthly allowance at the end of a billing period (allowances do not roll over)
  • Plan downgrades (no refund for the price difference)
  • Renewal charges where paid features have been used after the renewal (cancel before your renewal date to avoid the charge — see Section 7)

3.3 Automatic Renewal

Paid subscriptions renew automatically at the end of each billing cycle, on the same payment method, until you cancel. To stop the next charge, cancel before your renewal date (see Section 7). We will notify you by email of any price change at least 30 days in advance, and the new price will only apply to billing cycles starting after that notice.

4. European Union Consumers

4.1 Right of Withdrawal Exception

Under the EU Consumer Rights Directive (2011/83/EU), consumers normally have a 14-day right to withdraw from online purchases. However, Article 16(m) provides an exception for:

"The supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and his acknowledgment that he thereby loses his right of withdrawal."

When you subscribe to Jobiz, during the checkout process you will be asked to:

  1. Expressly consent to immediate access to the Service before the 14-day withdrawal period expires
  2. Acknowledge that you lose your right of withdrawal once you begin using a paid feature

By completing payment after providing this consent, you agree that:

  • The digital service begins immediately upon payment
  • You lose your right to withdraw once you first use a paid feature (any action that counts against your plan's monthly allowance, as described in Section 3.1)
  • No refund is available for that charge after this point

4.3 When You Have NOT Used a Paid Feature

If you are an EU consumer and you have:

  • Subscribed to a paid plan
  • NOT used any paid feature since the charge
  • Requested a refund within 14 days of purchase

You are entitled to a full refund under the 14-day withdrawal right. Contact support@jobiz.io within this period with your request.

In practice, our general policy in Section 3.1 already grants this same refund to all customers, regardless of location.

5. Exceptions: When We May Issue a Refund

We may, at our sole discretion, consider refund requests in the following exceptional circumstances:

5.1 Technical Failures

  • Extended service outages (more than 24 consecutive hours) due to our fault
  • Critical bugs preventing access to paid features
  • Database errors resulting in permanent loss of your data

5.2 Billing Errors

  • Duplicate charges for the same subscription period
  • Charges after you canceled before the renewal date
  • Incorrect pricing applied (charged more than displayed price)

5.3 Unauthorized Transactions

  • Charges made without your authorization (subject to verification)
  • Fraudulent use of your payment method

5.4 How to Request an Exception

To request consideration for an exceptional refund:

  1. Email support@jobiz.io within 14 days of the charge
  2. Include your account email and the date of the charge
  3. Describe the issue in detail
  4. Provide any relevant evidence (screenshots, error messages)

We will review your request and respond within 5 business days. Approval is not guaranteed and is decided on a case-by-case basis.

6. Chargebacks and Disputes

If you file a chargeback or payment dispute with your bank or credit card company without first contacting us:

  • Your account may be immediately suspended
  • We may provide evidence of legitimate charges to the payment processor
  • You may be held responsible for chargeback fees if the dispute is found in our favor

We strongly encourage you to contact us first at support@jobiz.io to resolve any billing issues before initiating a chargeback.

7. How to Cancel Your Subscription

To avoid future charges, you can cancel your subscription at any time:

  1. Go to Settings → Billing
  2. Click "Manage billing" to open the customer billing portal
  3. Select "Cancel subscription"

Or contact us at support@jobiz.io to cancel.

Important: Cancellation must be completed before your next billing date to avoid being charged. We recommend canceling at least 24 hours before your renewal date.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email.

The policy in effect at the time of your purchase applies to that transaction.

9. Contact Us

For questions about this Refund Policy or to request an exceptional refund, contact us at:

Summary

  • Full refund within 14 days of any charge if you haven't used a paid feature since that charge
  • Signing in, searching, or browsing does not cost you your refund — only paid features do
  • Once a paid feature is used, that charge is non-refundable (the resources are consumed immediately)
  • No refunds for unused allowances or partial billing periods
  • Exceptions considered for technical failures, billing errors, unauthorized charges
  • Cancel anytime to avoid future charges (no refund for the current period once paid features are used)